Shipping policy

Last updated: August 26, 2026

At Ridorn, we offer free standard shipping on every U.S. order - no minimum spend, no code needed. This policy explains exactly how and when your order gets to you.

At a Glance
Ships to All 50 United States
Shipping cost Free on every order - no minimum
Order cut-off 2:00 PM EST, Monday - Friday
Standard Handling time 1 to 3 business days
Standard Transit time 5 to 9 business days
Standard Total estimated delivery 6 to 12 business days
Bulk / High-Quantity Orders Up to 18 to 20 business days total
Customs fees None - no extra charges at delivery
Currency All prices are listed in USD ($)
Tracking Sent by email once dispatched - Order Tracking page


Where We Ship

We ship to residential and commercial addresses across all 50 United States. At this time we do not ship to P.O. Boxes, APO/FPO/DPO addresses, or U.S. territories such as Puerto Rico or Guam.

Shipping Cost

Shipping is free on every order with no minimum spend required. The free rate is applied automatically at checkout - no coupon code needed. The price displayed at checkout is exactly what you pay: no hidden surcharges or handling fees are added to your total. All prices are listed in USD ($).

Order Fulfillment & Shipping Origin

Ridorn is a business based in India but our products are fulfilled and shipped through trusted third-party logistics partners and international warehouses, so the shipping origin may differ from our business contact address.

Our Indian address is our business contact address and is not the location from which orders are shipped.

By placing an order with Ridorn, you acknowledge that your order may be fulfilled and shipped from an international warehouse or fulfillment center.

Customs & Import Charges

All prices shown at checkout are final. Any applicable import duties, taxes, or customs fees are handled by us as part of fulfillment - you will never be asked to pay additional charges at delivery. Applicable U.S. sales tax, where required, is calculated and displayed at checkout before you pay.

Order Cut-Off Time

Orders placed before 2:00 PM Eastern Standard Time (EST) on a business day begin processing that same day. Orders placed after 2:00 PM EST, or on weekends and U.S. public holidays, begin processing on the next business day.

Handling Time

Once your order is confirmed and payment cleared, we need 1-3 business days to verify, quality-check, pack, and hand your order to the carrier. You will receive a dispatch confirmation with a tracking number as soon as it leaves the fulfillment facility.

Standard Delivery Timeframes

After dispatch, most standard retail orders arrive within 5-9 business days. Combined with handling, your total estimated delivery window is 6-12 business days from the date of order confirmation.

Delivery estimates are not guarantees. Factors outside our control - severe weather, carrier capacity, peak seasons - can occasionally extend these windows. If your order exceeds the estimated delivery window, contact us and we'll investigate with the carrier right away.

Bulk Orders & High-Quantity Shipments

For bulk order placements or orders containing higher item quantities, additional fulfillment coordination, specialized quality inspection, and custom freight packaging are required. For these orders:

  • Processing & Handling Time: May require 3-5 business days.
  • Total Estimated Delivery (Handling + Transit): May extend to 18-20 business days.

Depending on the items and total volume, bulk orders may be shipped in multiple packages to ensure safe transit. You will receive tracking numbers for each parcel as they are dispatched. If you are planning a large-volume purchase and need timeline estimates prior to ordering, please contact us at mail@ridorn.com.

Carriers

We ship through trusted international and domestic logistics partners, with final-mile delivery typically handled by carriers such as USPS, UPS, FedEx, or DHL, depending on your location and the fastest available route. Your tracking notification will show the exact carrier handling your delivery.

Tracking Your Order

All orders include tracking. A tracking number is sent to your email within 48 hours of dispatch. You can also track your order anytime on our Order Tracking page using your tracking number or order details. If tracking information hasn't updated after 48 hours, please allow an additional day before contacting us - carrier systems sometimes lag.

If your tracking status shows "Delivered" but you haven't received your package, please notify us within 3 business days so we can open an investigation with the carrier promptly.

Packaging & Damage in Transit

Every order is packed securely to protect your items in transit. If you notice visible damage to the outer packaging upon delivery, please photograph it before opening - this helps us resolve any claim quickly.

If your item arrives damaged, contact us at mail@ridorn.com as soon as possible - and within 14 days of delivery - with your order number and clear photos of the damaged packaging and the product. We will arrange a free replacement, replacement parts, or a full refund at no cost to you, as described in our Return & Refund Policy.

Lost or Stolen Packages

If your order hasn't arrived within 12 business days (or 20 business days for bulk orders) of confirmation, please contact us. We will investigate with the carrier and, where the package is confirmed lost in transit, send a replacement or issue a full refund.

Once the carrier confirms delivery to the correct address, we aren't responsible for packages stolen or missing afterward - but if this happens to you, contact us and we'll do our best to help, including assisting with a carrier claim. We recommend checking with neighbors and your building management first.

Address Changes & Order Cancellations

Address changes and cancellations are only possible before the order has been dispatched. Contact us immediately at mail@ridorn.com with your order number. Once dispatched, the order cannot be canceled but may be returned under our Return & Refund Policy.

Public Holidays & Peak Periods

Processing and delivery times may be extended around U.S. federal holidays and during high-volume periods such as Thanksgiving weekend, Christmas, and New Year. We recommend ordering early during these windows.

Contact Us

Questions about shipping or need help with an order? We're here for you.

Customer Support Hours:
Monday - Friday: 9:00 AM - 6:00 PM (EST)
Saturday - Sunday: 11:00 AM - 3:00 PM (EST)

We strive to respond to all enquiries within 24 hours on business days