Refund policy

Last updated: August 26, 2026

At Ridorn, we want you to love what you ordered. If something isn't right, this policy explains exactly how returns, exchanges, and refunds work - with no hidden fees and no restocking charges.

At a Glance
Return window 14 days from delivery
Restocking fee None
Damaged / defective / wrong item Free replacement or full refund - we pay all shipping
Change of mind Full product refund - customer pays return shipping
Refund method Original payment method, within 10 business days
How to start Email mail@ridorn.com for a Return Authorization


Return Window

You may return your order within 14 days of delivery.

To be eligible for a return, items must be:

  • Unused, unworn, and in original condition
  • Complete with all original packaging and tags

We do not charge restocking fees.

How to Start a Return

  1. Contact us within 14 days of delivery at mail@ridorn.com with your order number and the reason for your return.
  2. Our team will respond within 24 hours on business days with your Return Authorization (RA), the correct return address, and step-by-step instructions.
  3. Securely package your item and ship it within 14 days of receiving your RA.

Returns sent without a Return Authorization cannot be processed and are not eligible for a refund, so please always contact us first.

Order Fulfillment & Return Location

Ridorn is a business based in India but our products are fulfilled and shipped through trusted third-party logistics partners and international warehouses, so the shipping origin may differ from our business contact address.

Approved returns are directed to the returns facility nearest to the original fulfillment location. The exact return address is provided with your Return Authorization. If you'd like an estimate of return shipping costs before ordering, contact us at mail@ridorn.com and we'll gladly help.

Please do not send returns to our business address unless our support team specifically instructs you to do so.

By placing an order with Ridorn, customers acknowledge that orders and approved returns may be handled through international fulfillment and return facilities.

Return Shipping Costs - Who Pays

Damaged, defective, or not as described - Ridorn pays 100%.
Please inspect your order on arrival. If an item arrives damaged, defective, or not as described, contact us within 14 days of delivery with your order number and photos of the item, its packaging, and the shipping label (a short video helps where possible). We'll make it right at no cost to you - your choice of a free replacement, replacement parts, or a full refund including original shipping charges. We cover 100% of any return shipping required. Reporting damage promptly helps us resolve it quickly and file any carrier claims.

Wrong or missing items - Ridorn pays 100%.
If you receive the wrong item, or part of your order is missing, contact us within 14 days of delivery. We'll promptly send the correct item(s) or issue a refund, and we cover all associated shipping costs.

Change of mind (doesn't match your décor, sizing, preference) - customer pays return shipping.
The full product price is refunded once the item is received and inspected. Original shipping charges (if any) are non-refundable for preference-based returns.

Keep-It Option for Preference Returns

To save you the cost and hassle of international return shipping, we may offer an alternative for preference-based returns only:

Keep the item + partial refund. You keep the item (use it elsewhere, gift it, or resell it locally) and we issue a partial refund - typically 20-50% of the product price, confirmed by email based on the item. This option is entirely optional. You always retain the right to return the item for a full product-price refund instead.

Exchanges

We're happy to arrange an exchange for a different size, finish, or model within the 14-day window, subject to the eligibility conditions above - just contact us to get started.

  • Damaged or defective item: we arrange a direct replacement at no cost to you.
  • Preference-based exchange: return shipping for the original item is the customer's responsibility.

Refund Processing

Once your return is received and inspected, we'll email you to confirm approval. Approved refunds are:

  • Processed within 10 business days
  • Issued to your original payment method

Your bank or payment provider may need additional time to post the refund to your account. Expedited shipping fees are non-refundable once the carrier has been booked.

Order Cancellations & Bulk Orders

Orders may be canceled before shipment for a full refund. For bulk or high-quantity orders that enter customized packaging or freight transit stages, cancellation must be requested prior to dispatch. If your order has already shipped, please follow the standard return process after delivery.

Non-Returnable Items

Except in cases of a verified manufacturing defect, the following are not eligible for return:

  • Custom-made, made-to-order, or personalized products
  • Textile and hygiene products (e.g., bedding, cushion covers, rugs) unless unopened with the original seal intact
  • Gift cards
  • Items returned without a Return Authorization
  • Items returned after the 14-day window
  • Items damaged through mishandling or normal wear after delivery

Delivery Address & Delivered Orders

Please provide a complete and correct delivery address at checkout. We aren't liable for delays or losses caused by an incorrect or incomplete address, and any resulting costs are payable by the customer.

If a parcel is returned as undeliverable due to an invalid address or missed delivery:

  • If the parcel is returned to our fulfillment facility, we'll refund the product price, minus original shipping and any return-handling fees, or reship at your cost - your choice.
  • If the parcel is destroyed or disposed of by the carrier or customs authorities, we're unable to provide a refund or replacement, as the item cannot be recovered.

Once the carrier confirms delivery, we aren't responsible for packages stolen or missing afterward - but if this happens to you, contact us and we'll do our best to help, including assisting with a carrier claim.

Product Disclaimers

Natural materials: Products made with natural materials (wood, rattan, marble, travertine, jute) show unique grain, veining, color, and texture variation. No two pieces are identical - this is a feature of the material, not a defect. Handcrafted items may likewise show unique characteristics.

Dimension tolerance: Dimensions are measured manually and may vary slightly (approximately ±1-2 cm / 0.5-1 in). This tolerance is within our quality standard and is not a defect.

Product Information & Safe Use

We work closely with our suppliers and manufacturers to ensure every product listing is accurate and complete. If an item you receive doesn't match its description, it qualifies as not as described and is covered under our free replacement/refund policy above - just contact us.

For your safety, we recommend having any electrical product installed by a licensed electrician and used in accordance with local regulations and the manufacturer's instructions. Unsure whether an item fits your space or intended use? Contact us before ordering - we're glad to help you confirm.

Contact Us

Questions about this policy or need help with a return? We're here for you.

Customer Support Hours:
Monday - Friday: 9:00 AM - 6:00 PM (EST)
Saturday - Sunday: 11:00 AM - 3:00 PM (EST)

We strive to respond to all enquiries within 24 hours on business days