Frequently Asked Questions

Welcome to the Ridorn FAQ page — we're here to help you have the best possible shopping experience.

If you can't find what you're looking for, please reach out to us at mail@ridorn.com.

1. How long will it take to receive my order?

Our estimated delivery times are:

  • Handling time: 1–3 business days (Monday – Friday)
  • Transit time: 5–9 business days (Monday – Friday)
  • Estimated total delivery: 6–12 business days, depending on your location

All orders include tracking — you'll receive an email with tracking details once your order ships. For more details, visit our Shipping Policy.

2. Do you offer free shipping?

Yes! We offer free standard shipping on every order within the United States — no minimum spend required. See our Shipping Policy for more information.

3. Where do orders ship from?

Ridorn is an India-based business located in Kerala, India. Our products are fulfilled and shipped through trusted third-party logistics partners and international warehouses, so the shipping origin may differ from our business contact address. Our Indian address is our business contact address and is not the location from which orders are shipped. Final-mile delivery is typically handled by carriers such as USPS, UPS, FedEx, or DHL.

4. Will I have to pay customs fees or import duties?

No. All prices shown at checkout are final — any applicable import duties or customs fees are handled by us as part of fulfillment. You will never be asked to pay additional charges at delivery. Applicable U.S. sales tax, where required, is shown at checkout before you pay.

5. What if I receive a defective or damaged product?

Please contact us within 14 days of delivery at mail@ridorn.com with your order number and photos of the item and its packaging. We'll make it right at no cost to you — your choice of a free replacement, replacement parts, or a full refund, per our Return & Refund Policy.

6. Can I cancel my order after it's placed?

Yes — you can cancel your order any time before it ships for a full refund. Once your order has been dispatched, it can no longer be canceled, but you can return it after delivery by following our return procedure. Email mail@ridorn.com for assistance.

7. What is your return policy?

We offer a 14-day return window from the date of delivery, with no restocking fees. Items must be unused and in their original condition and packaging. To start a return, contact mail@ridorn.com with your order number to receive your Return Authorization. For full details, visit our Return & Refund Policy.

8. Do I always have to ship an item back to return it?

Not always. For change-of-mind returns, we may offer a keep-it option: you keep the item and receive a partial refund, saving you the cost of return shipping. This option is entirely optional — you always retain the right to a standard return instead. Learn more in our Return & Refund Policy.

9. When will I get my refund after returning a product?

After we receive and inspect your returned item, approved refunds are processed within 10 business days and credited to your original payment method. You'll receive a confirmation email once the refund is issued. Your bank or payment provider may need additional time to post it to your account.

10. Do you offer exchanges?

Yes — we're happy to arrange an exchange for a different size, finish, or model within the 14-day return window. If your item arrived damaged or defective, we'll arrange a direct replacement at no cost to you. Contact us to get started.

11. How can I track my order?

Once your order has shipped, you'll receive a tracking number via email. You can also check your shipment status anytime on our Order Tracking page.

12. Do you ship internationally?

We currently ship within the United States only — to all 50 states. We do not ship to P.O. Boxes, APO/FPO/DPO addresses, or U.S. territories at this time.

13. Do you have a physical store location?

Not yet — Ridorn is an online-only store, which allows us to keep prices fair and offer free nationwide shipping.

14. Can I place a bulk or wholesale order?

Yes, we accept bulk and project orders. Please visit our Bulk Orders page or contact us at mail@ridorn.com with the product name, finish or variant, and quantity for tailored pricing and lead times. Please note: shipping times for bulk orders may vary.

15. How can I contact customer support?

You can reach us at:

    Customer Support Hours:
    Monday – Friday: 9:00 AM – 6:00 PM (EST)
    Saturday - Sunday: 11:00 AM - 3:00 PM (EST)

    We strive to respond to all enquiries within 24 hours on business days